Fix payment issues, such as declined or incomplete transactions

If you have problems paying for Google products, you might need to set a problem with your payments profile.

Discover the issue you're experiencing beneath:

"Your transaction cannot be completed"

A multifariousness of different situations may trigger this message. Endeavor these suggestions to resolve the issue:

  • If this bulletin is followed by instructions for submitting boosted information to united states of america, please practise then. The other steps listed are unlikely to resolve this consequence.
  • Check whether the billing accost for your payment method (such as a credit card) matches the address recorded in your Google payments center settings. If they don't match, update your accost in your Google payments heart, and try the transaction once again.
  • Try using a Google Play gift card to complete the transaction.
  • Try using the best interface for your computing device:
    • If you're using a desktop computer, endeavour the transaction using the Google product'southward website.
    • If you're using a mobile device, endeavor using the product's mobile app (if an app is available).
  • If you're using guest checkout when the error occurred:
    • Attempt signing in to an existing Google business relationship and placing the gild again.
    • Try creating a new Google account if you don't already have one and visiting the Google Store to try the transaction again.

"Unable to complete transaction: Expired carte du jour"

Bank check to see if your payment method is up to date. If it isn't, update information technology in the Payments center.

"Unable to complete transaction. Delight apply some other form of payment."

Note: These steps too utilize if you see the error message "Your payment didn't go through. Please try a unlike payment method or endeavour once again later on."

Try the following:

  1. Check to see if your payment method is up to date. If it isn't, update it in the Payments eye, and then effort your purchase over again.
  2. Brand sure you accept enough coin in your account for the buy.
  3. If y'all're still having problems, contact your bank to see if there's a problem with your account.
  4. Try making the purchase again with a different payment method.

"Your payment was declined due to an issue with your account"

If y'all see this message, information technology might be because:

  • We saw a suspicious transaction on your payments profile.
  • We need a piffling more information to protect your business relationship against fraud.
  • We need a little more than information to comply with European union law (European customers simply).

To set up the issue, effort the post-obit:

  1. Go to the Payments center.
  2. Take action on any errors or requests in the payments center.
    1. You might need to verify your identity before you can buy annihilation through your Google Account.
  3. Make sure your name, address, and payment information are up to date.

"Unable to procedure payment: Depression card balance"

You might not have plenty funds in your account to brand the payment. Bank check your account remainder or contact your bank.

Ineligible or unavailable credit or debit bill of fare

Card is grayed out & says "verify on pay.google.com"

Your card was reported equally stolen. You must verify the card before you can use it again:

  1. Go to pay.google.com and sign in to your business relationship.
    1. If you take multiple accounts, sign in to the account with the grayed-out carte du jour.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenCharge card.
  4. Within ii days, you'll notice a temporary charge on your carte du jour argument along with an 8-digit code.
  5. To complete verification, become to pay.google.com and enter the 8-digit code.

If you try to verify the payment method again:

  1. Ostend which card y'all want to verify.
  2. Bank check how long ago you tried to verify your bill of fare.
    • If less than 2 days: Wait up to ii days.
    • If more than than ii days: Check your card argument. You should detect a temporary accuse from Google called "GOOGLE TEST," with an eight-digit code.

Carte du jour is grayed out & says "bill of fare is ineligible"

Yous tin can't employ this carte for this purchase. Effort to make the purchase once again with a different card.

If the carte du jour y'all want to utilise isn't listed, follow the on-screen instructions to add a new card.

Closed payments contour

Larn more about what to do if you temporarily or permanently closed your payments contour.

If you're even so having trouble, contact support.

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